Jackery Solar Generator 1000 Plus

FAST PROCESSING
Orders placed Monday–Friday typically ship in 2-5 business days (excludes weekends/holidays. Once fulfillment, your order moves to carrier pickup + tracking (and freight scheduling when applicable).

QUICK DELIVERY
Transit Time (after shipment) is typically 3–12 business days (varies by location/carrier).
Shipping method depends on the item:

• Not included: inside delivery, stairs, placement, uncrating, assembly/installation, debris removal.
• Extra fees may apply (when applicable): liftgate, residential delivery, limited access, remote/extended areas, appointment delivery.
• Missed delivery/access issues: redelivery/storage fees may be charged by the carrier.

ORDER TRACKING
You’ll receive tracking via email when shipped (tracking # for parcel / PRO # for freight). Tracking may take 24–72 hours to update after label creation/pickup. After pickup, the carrier controls routing, timing, and scheduling.

Freight: the terminal/carrier typically contacts you to schedule a delivery appointment.

⚠️ DELIVERY INSPECTION (Important)⚠️
Inspect BEFORE accepting delivery.

If anything looks damaged/missing:

• Take photos/video immediately (packaging + labels + product).
• Freight/LTL: write notes on the delivery receipt/BOL BEFORE signing (example: “pallet crushed, box torn, dented frame, possible concealed damage”).
• If damage is major: refuse delivery and contact us right away.

Important: If you sign without noting damage, it may limit or void the ability to file a freight damage claim.

Concealed Damage (Freight): report within 48 hours and keep all packaging. Send photos/video + delivery paperwork to: support@garagerebel.com

Full details: Shipping Policy

As an authorized dealer of Jackery, returns follow their return and warranty guidelines. Returns must be pre-authorized.

RETURN AUTHORIZATION (REQUIRED)

• Email returns@garagerebel.com to request a Return Authorization (RMA/RAN) and instructions.
• Returns shipped without authorization may be refused.

Include in your email:

• Order number
• Item name/model (and SKU/serial if applicable)
• Reason for return
• Photos/video (if applicable)

RETURN WINDOW & CONDITIONS
Returns may be accepted within 30 days of purchase (if approved).

Items must be:

• Uninstalled / unused
• In like-new condition
• In original packaging with all parts, manuals, and accessories
• Serial numbers must match (when applicable)
• Additional fees may apply if an item is opened, incomplete, damaged, or missing packaging.

RETURN SHIPPING & FEES

• Return shipping is the customer’s responsibility unless it's due to a defective product, shipping delay and/or damaged package.For returns due to other reasons (e.g., change of mind, incorrect item ordered), return shipping costs and handling fees will be deducted from the refund.
• Outbound shipping costs may be deducted from the refund (even if “free shipping” was offered).
• A 15% restocking fee may apply for returns not related to defect/warranty (including refused shipments).
• 3% merchant processing fee will be deducted from all refunds to cover non-refundable transaction fees charged by payment processors (e.g., credit card, PayPal). These fees are incurred at the time of purchase and cannot be recovered once the transaction is processed.
• Please allow an additional 7–10 business days for your bank or credit card provider to process the refund.

NOT ELIGIBLE FOR RETURN / CREDIT

• Requests after 30 days
• Used, installed, or improperly packaged items
• Damage due to misuse, incorrect installation, or environmental exposure
• Items missing parts/accessories/manuals or altered/defaced items
• Items without proof of purchase
• Products that have been installed.
• Products that are custom-configured or branded to your specifications are not eligible for return.

CANCELLATIONS

• Orders that have not shipped may be canceled with a 5% cancellation fee (payment processing cost).
• If the order has already been shipped, cancellation is no longer possible, it must follow the return policy.

Returns/RMAs: returns@garagerebel.com
More details: See full details: Return Policy

What is the battery type of 1000 Plus?
It's LiFePO4 with the advantages of high temperature resistance, strong safety stability, and better circulation performance.

Does 1000 Plus support APP connection to control charging?
Yes, search for “Jackery” in Google Play or Apple Store to install the App. After that, you can register and login.

What's the maximum number of power packs that can be connected to Explorer 1000Plus?
The maximum number of power packs that are compatible with the device is 3. Explorer 1000 Plus can be expanded up to 5056 Wh at most.

What's the working temperature?
Between 14°F to 104°F（-10°C and 40°C）

Is 1000 Plus water-proof?
No, Explorer 1000 Plus is not water-proof so please keep it away from humid environment.

Does 1000 Plus support fast charging?
Yes, USB-A charging port supports QC3.0 output and USB-C charging port supports PD100W max output.

How long will 1000 Plus take to be fully charged?
It will take 1.5hrs to be fully charge by AC charger(1200W).

Can Explorer 1000 Plus Battery Pack also be compatible with Explorer 2000 Plus?
No, Explorer 1000 Plus Battery Pack can only be compatible with Explorer 1000 Plus.