Effective: January 1, 2026
Thank you for shopping with us! We value your business and strive to provide you with the best customer service.
Please review our return policy below to help guide you through our process.
Customer Responsibility
Read Policies: It’s your responsibility to read and understand these policies before making a purchase.
Informed Purchases: If you need clarification before purchasing, please reach out to us via email or phone for assistance. We aim to be as transparent as possible so you can make informed decisions. We're here to help!
Return Policy
As an authorized dealer, we follow brand/supplier return rules. Return eligibility, timeframes, restocking fees, and “final sale” status can vary by product. If a product page or brand policy differs from this general policy, the product/brand policy controls.
1) Before You Return: Return Authorization Required
All returns require prior written approval and a Return Authorization (RMA/RAN).
Email returns@garagerebel.com with:
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Order number
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Item(s) you want to return
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Reason for return
Returns sent without authorization may be refused. We do not accept in-person drop-offs unless explicitly approved in writing.
Return authorization will include the correct return address (which may be different from our business address). Do not ship returns to any address unless provided in the authorization.
Approved Return Method: Return shipping arrangements (carrier, service level, and labeling) must follow the instructions provided with your return authorization.
No Freight Collect / COD: Do not ship returns freight-collect or COD. Shipments sent with charges due on delivery may be refused.
RMA Expiration: Return authorizations must be used within 7 days (or the timeframe provided in your authorization). Returns shipped after the authorization expires may be refused.
Return Estimates: When available, we may provide an estimated breakdown of return-related costs (restocking, outbound shipping deductions, and return freight) before you ship the item back. Final amounts may vary based on supplier inspection and carrier charges. All shipping/freight quotes are estimates and may change based on carrier accessorials, location, and appointment requirements.
2) Return Window (Varies by Supplier)
Most eligible items may be returned within 14–30 days of delivery (depending on the supplier and the item). The return window is based on carrier delivery confirmation. For terminal pickup, the pickup date/time counts as “delivery.”
Delivery Defined: “Delivery” is the date the carrier marks the shipment delivered (including terminal pickup availability or customer pickup).
Return eligibility is based on the delivery date, not the date the item is opened, installed, or first used.
After Delivery: Once the carrier marks an order as delivered (or available for pickup), responsibility transfers to the customer; however, if you believe a package is missing after delivery confirmation, contact us promptly so we can assist with the carrier process.
3) Return Condition Requirements
To qualify, items must be:
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Unused, uninstalled, unassembled, and unmodified
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Complete with all parts, accessories, manuals, and packaging materials
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In original packaging and resalable condition
If an item shows use/wear or has been assembled/installed, the return may be denied or subject to higher fees (per supplier rules).
Return Abuse/Misuse: We reserve the right to refuse returns or issue partial refunds if items show signs of use, installation, assembly, missing parts/packaging, damage not related to shipping, or suspected misuse, fraud, or abuse of the return process.
Documentation: We may request photos/video (and packaging photos) to evaluate return eligibility, damage claims, missing parts, or wrong-item reports.
4) Non-Returnable Items (Common Examples)
The following are typically final sale (unless the product page says otherwise):
- Gift cards are non-refundable and cannot be redeemed for cash (except where required by law).
- Custom / made-to-order / special order items (including non-refundable deposits where applicable)
- Clearance/liquidation items (where noted)
- Items that have been used, installed, assembled, or modified
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Items missing parts, accessories, or original packaging materials
5) Return Shipping, Refusals, and Fees
Return shipping is the customer’s responsibility unless the product page explicitly states otherwise.
Return Transit Responsibility: If a return is lost or damaged during return shipping, the return may be denied or delayed until the carrier claim is resolved. If you arrange return shipping, you are responsible for filing any carrier claims and providing claim documentation upon request. If we provide a return label (when offered), we will guide the process.
Prepaid Labels (if offered): If we provide a prepaid return label as a convenience, the label cost and any pickup fees may be deducted from your refund unless stated otherwise in writing.
For large/freight items, returns must be properly packaged/palletized. Damage during return transit due to improper packaging or outside influence may void the return.
Refused or Undeliverable Shipments: If a shipment is refused for reasons other than documented shipping damage, or returned due to missed delivery appointments, incorrect address, or unreachable contact, it will be treated as a return. You are responsible for:
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outbound shipping (even if “free shipping” was offered)
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return shipping
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storage/terminal/redelivery fees
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any applicable restocking fee
Address Accuracy: Customers are responsible for providing a correct, deliverable shipping address and reachable contact information. Fees incurred due to address errors or delivery failures are the customer’s responsibility.
Packaging Requirement: Returns must be packaged to the same standard as received (including pallet/crate when applicable). If a return is damaged in transit due to insufficient packaging, the return may be denied or a partial refund may apply.
6) Restocking Fees + Outbound Shipping Deductions
Restocking Fees: Vary by supplier and may be up to 10%–50% depending on item condition and/or brand rules.
Outbound Shipping: Original/outbound shipping is non-refundable. If your order included “free shipping,” the actual outbound shipping cost may be deducted from your refund (where permitted by law).
Refund Amount: Approved refunds are calculated based on the amount paid for the item(s) minus applicable restocking fees, outbound shipping (including “free shipping” costs), return shipping, and any carrier/terminal/storage/redelivery fees incurred. In some cases, return-related fees and shipping deductions may equal or exceed the amount paid, resulting in a $0 refund.
Discounts & Tax: Refunds reflect the actual amount paid after discounts/promotions. Sales tax is refunded where applicable.
Price Changes & Refund Basis: Prices may change at any time. Any approved refund is based on the amount actually paid on the order (after discounts/promotions), not the item’s current price.
No Price Adjustments: Except as outlined in our Price Match Policy, we do not offer price adjustments for items that go on sale or change price after purchase.
Price Match & Returns: If a price match is approved, any eligible return/refund will be calculated based on the adjusted amount actually paid.
7) Damaged, Defective, Missing, or Wrong Items
⚠️Freight/LTL: Inspect before signing the delivery receipt/BOL. If there is visible damage or missing cartons, note it on the BOL and take photos/video. Signing without notes can limit or void freight claims.
Concealed Damage (after delivery): Report within 48 hours of delivery (including weekends and holidays), keep all packaging/pallet/straps, and send photos/video plus a description to support@garagerebel.com
Missing/Wrong Items: Report within 48 hours of delivery (including weekends and holidays), or within 48 hours of the final delivered package for split shipments. Include photos of the item, packaging, shipping label(s), and any carton labels.
Missing After Delivery Confirmation: For packages marked delivered but not received, we may require a carrier investigation, a signed affidavit, and/or a police report (as applicable) to support the claim.
Keep Packaging: Keep all original packaging, pallet/crate, and packaging materials until your item is inspected and you confirm everything is acceptable. Missing packaging may limit claim eligibility.
Do not assemble/install items with damage, missing parts, or suspected shipping issues until we confirm next steps, as it can affect claim eligibility.
Split Shipments: Some orders ship in multiple boxes or separate shipments. Please allow all packages to arrive and review tracking before reporting missing items.
Cosmetic Notes: Minor cosmetic blemishes that do not affect functionality may not qualify as defects (see product page/brand policy).
Resolution Options: Depending on the issue and the supplier’s policy, resolution may include replacement parts, repair, or warranty support rather than a return.
8) Refund Timing
Once an authorized return is received and inspected (and supplier credit is approved when applicable), refunds are issued to the original payment method only. Processing times can vary by supplier and carrier transit time. Banks may take additional time to post the credit after processing.
Return Inspection: Please allow 3–7 business days after the return is delivered to the return location for inspection and processing. Refunds are issued only after inspection is completed and approved (and supplier credit is approved when applicable). Return condition is determined upon inspection at the return location/supplier. Photos taken at receipt may be used to document condition.
Force Majeure: Return processing timelines may be impacted by events beyond our control (e.g., carrier delays, severe weather, natural disasters, labor disruptions, acts of government, or other similar events).
9) Cancellations / Order Changes
We process orders quickly.
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Before shipment: Contact us within 24 hours of placing your order at support@garagerebel.com. If the order has not shipped, we will do our best to assist.
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After shipment: Orders cannot be modified or canceled and must follow the return process (if eligible).
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If an item is unavailable, we will notify you as soon as possible.
Cancellation requests are not guaranteed and depend on whether the order has already been processed or shipped by the supplier/carrier.
10) Labor / Installation Costs
Garage Rebel does not reimburse labor costs (installation, removal, electrician/plumber fees, or contractor time). Please confirm specs and site requirements before ordering.
Fitment / Site Requirements: Customers are responsible for confirming measurements, electrical requirements, clearances, and compatibility before ordering.
Fitment Returns: Items that have been assembled, installed, or used are not eligible for return due to fitment/compatibility issues.
11) Payment Issues / Disputes
If something is wrong, please contact us first at support@garagerebel.com so we can resolve it quickly. Customers retain any rights provided by applicable law.
12) Warranty Note
Most products include a manufacturer warranty. Any limitations apply only to the extent permitted by law. Warranty coverage may vary based on intended use (residential vs commercial). Please review the product page and manufacturer warranty terms before purchase. Garage Rebel does not provide additional warranties beyond the manufacturer’s warranty.
We reserve the right to update this policy at any time. Changes apply to new orders placed after the effective date.
Customer Support
For any questions regarding returns, please don’t hesitate to reach out to our customer service team. We are here to help!
- Email: returns@garagerebel.com
- Phone: 1-833-427-9090
- Business Hours: Monday – Friday, 9:30 AM – 6:00 PM EST
