FAQ

Welcome to Garage Rebel. We’re here to make premium garage upgrades easier to choose, order, and receive. Below you’ll find answers about product selection, ordering, shipping, freight delivery, returns, warranty coverage, and Rebel Support.

Need help before you buy? Our U.S.-based Rebel Support Team is available in English and Spanish during business hours.

Before You Order

Q: Are Garage Rebel products authentic?
A: Yes. Garage Rebel offers authentic, brand-new garage products selected from trusted brands and reliable supply channels. From garage storage systems and cabinets to car lifts, flooring, cooling, workbenches, garage gym equipment, and power solutions, every product is chosen to help you build a better garage.

Q: Can you help me choose the right product before I order?
A: Yes. If you’re unsure about sizing, compatibility, delivery requirements, or which garage upgrade is right for your space, our Rebel Support Team can help before you order. We can help you compare options for storage systems, car lifts, flooring, cabinets, workbenches, cooling, power solutions, and other garage equipment.

Q: Are your products easy to install?
A: Many products are DIY-friendly and include manuals or instructions. Some larger or heavier items may require two people, specialized tools, or professional installation. If you’re unsure what your product requires, contact us before ordering so we can help you review the details.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Shop Pay, Google Pay, and Venmo. Additional options may appear at checkout depending on your device and location.

Q: Do you offer installment payments?
A: Yes. Garage Rebel offers installment payment options through Shop Pay on eligible orders. If available, you’ll see the option to pay in installments at checkout. Approval, payment terms, and availability are managed by Shop Pay and may vary based on your order and eligibility.

Q: Can I modify or cancel my order after placing it?
A: We work quickly to get orders moving. If you need to update or cancel an order, contact us as soon as possible with your order number at support@garagerebel.com.
Please note: once an order has been submitted to a warehouse/vendor, is in processing, or has shipped, changes or cancellations may not be possible—especially for freight shipments or special-order items.

Shipping & Delivery

Q: How long does shipping take?
A: Delivery time depends on the item and how it ships:

  • Small Parcel (UPS/FedEx/USPS): typically 3–12 business days after shipment (varies by location).
  • Freight/LTL (pallet delivery): typically 5–15 business days after shipment, plus time for delivery appointment scheduling. Some items have brand-specific lead times listed on the product page.

Q: Do you offer free shipping?
A: A: We offer free shipping on select products and orders within the contiguous United States. Oversized items, freight shipments, remote delivery areas, or optional delivery services may have additional charges. We do not currently ship internationally.

Q: How can I track my order?
A: Once your order ships, you’ll receive tracking information by email. Freight shipments may show fewer tracking updates than small parcel shipments, which is normal. If you need help checking the status of your order, contact our Rebel Support Team and we’ll assist you.

Freight & Large Item Delivery

Q: How does freight delivery work for larger heavy items?
A: Freight deliveries are typically curbside delivery and often require an appointment. The carrier may call/text to schedule delivery. Please plan for:

  • An adult (18+) to be present
  • A signature at delivery (when required)
  • Moving/uncrating the product into your garage (drivers typically do not bring items inside)

Q: Can the driver bring it inside or assemble it?
A: Inside delivery, placement, stairs, and assembly/installation are not included unless clearly offered and confirmed for your order. If a driver agrees to extra help at delivery, the carrier may bill you directly.

Q: How can I track my order?
A: Once your order ships, you’ll receive tracking information by email. Freight shipments may show fewer tracking scans than small parcel—this is normal. If you need help, contact us and we’ll assist.

Q: What should I do when my freight order arrives?
A: Before signing for delivery, inspect the packaging, pallet, labels, and visible product condition. If you notice damage, missing items, or anything unusual, note it clearly on the delivery receipt or BOL before signing. Taking photos at delivery is strongly recommended.

Damage, Returns & Exchanges

Q: What if my order arrives damaged?
A: If there is visible damage at delivery:

  1. Take clear photos immediately (packaging + labels + product).
  2. Note the damage on the delivery receipt/BOL before signing (example: “Box crushed, corner damage, possible concealed damage”).
  3. Email support@garagerebel.com with your order number and photos as soon as possible. Damage reporting timelines can be strict, so please don’t wait.
    Damage reporting timelines can be strict, so contacting us quickly helps us assist you faster. Please review our Shipping Policy for full details.
Returns & Exchanges

Q: What is your return policy?
A: Many items may be eligible for return within 30 days, but some brands/products have different windows (including 14 days) or may be final sale (custom, clearance, special-order, etc.). Items must be unused, in original packaging, and returned with proof of purchase. Please review our Return Policy for full details before starting a return.

Q: Are returns free?
A: Return shipping and/or restocking fees may apply depending on the product, brand, and return reason. If your return is approved, we’ll provide instructions and any applicable fees upfront.

Q: How do I start a return?
A: Email returns@garagerebel.com with your order number and the item(s) you want to return. We’ll confirm eligibility and send next steps.

Product Installation & Warranty

Q: Do products come with a warranty?
A: Yes. Most items are covered by the manufacturer’s warranty (terms vary by brand/product). Warranty details are typically listed on the product page. Garage Rebel does not provide additional warranties beyond the manufacturer’s coverage.

Q: What if I need help after my order is delivered?
A: Contact our Rebel Support Team with your order number and details about what you need help with. We can assist with order questions, product information, delivery concerns, return instructions, and general post-purchase support.

Customer Support

Our U.S.-based Rebel Support Team is available in English and Spanish.
Still have questions? Contact us — we’re happy to help.