Effective: January 1, 2026
At Garage Rebel, we aim to deliver a fast, secure, and transparent shipping experience by partnering with reliable carriers and freight providers. Please read this policy carefully before placing your order.
Shipping Coverage & Restrictions
- Contiguous U.S. (48 states): We ship within the contiguous United States.
- Alaska & Hawaii: Select products/brands may ship to AK/HI by quote. Please contact us before ordering.
- No international shipping at this time.
- P.O. Boxes / APO/FPO: Some products (including certain parcel items) and all freight shipments cannot ship to P.O. Boxes or APO/FPO addresses.
Shipping Methods
We ship using the most appropriate method based on item size, weight, and destination:
- Small Parcel (typically under 150 lbs): Carriers may include UPS, FedEx, USPS, and DHL.
- Freight / LTL (typically over 150 lbs): Large items (oversized toolboxes, bulky equipment, etc.) ship via freight (LTL) carriers.
Note: Some orders may ship from multiple warehouses and may arrive in separate deliveries.
Shipping Rates & Free Shipping
Shipping rates are shown at checkout and are based on the item(s), size/weight, and destination.
- Free Shipping: Many products qualify for free shipping. If eligible, it will reflect at checkout.
- Pickup (when available): Some items may offer FREE warehouse pickup (if shown on the product page/checkout).
- Accessorial Services (Freight): Services like residential delivery or liftgate may be available for an added charge (and availability depends on location/carrier). These options, if available, will appear on the product page and/or at checkout.
- Carrier Accessorial Charges: In some cases, carriers assess additional fees after dispatch or delivery (e.g., limited access, address correction, redelivery, liftgate not requested, missed appointment). If these charges result from customer-provided information or site/access limitations, the customer is responsible for the fees.
Order Processing Time
Orders are typically processed within 2–5 business days. You will receive an email notification with tracking information once your order has been shipped. Please note that some products may have a lead time (prep/production/warehouse handling), which can vary based on the item and warehouse location. Business days exclude weekends and holidays.
Order Cancellations
- Before shipment: Cancellation requests must be submitted as soon as possible. If approved, a cancellation fee may apply to cover non-refundable payment processing fees.
- After shipment: Orders cannot be canceled and must follow our Return Policy.
- Special Orders: Deposits are non-refundable and may not be eligible for cancellation once the order is placed.
Orders may ship sooner than expected—submit cancellation requests promptly.
An order is considered “shipped” once a tracking number (or PRO # for freight) is issued. Cancellation requests are only confirmed once you receive written confirmation from Garage Rebel.
Tracking & Updates
Once your order ships, you’ll receive tracking via email. If your order ships in multiple packages, you may receive more than one tracking number. Tracking updates can take 24–72 hours to populate after fulfillment.
- Parcel: Standard tracking number
- Freight: Tracking/PRO number (PRO #)
Delivery Scheduling
Freight deliveries are typically scheduled within a delivery window (often 2–6 hours). The carrier will contact the phone number provided at checkout—especially for residential deliveries—to schedule an appointment. Calls may come from an unfamiliar number. If the carrier cannot reach you or delivery is missed, delivery may be delayed and redelivery/storage fees may apply.
Delivery Time Estimates
(Not Guaranteed)
Delivery times are estimates and not guaranteed. The delivery time begins after your order ships (lead time may apply before shipment).
- Small Parcel: Typically 1–6 business days after shipment
- Freight (LTL): Typically 3–12 business days after shipment
Carrier delays due to weather, holidays, high volume, route constraints, terminal backlogs, or other factors may occur. Once freight leaves the warehouse, the carrier controls routing and delivery timing.
Delivery delays caused by carriers or events outside our control are not grounds for order cancellation, chargebacks, or refunds, except where required by law.
Garage Rebel is not responsible for carrier delays or delivery failures caused by events outside our control (weather, disasters, strikes, government actions, pandemics, war, mechanical and/or transport issues, etc.).
Freight Delivery Basics (Important)
Freight deliveries typically include:
- Standard freight delivery is curbside (palletized)
- Liftgate/residential delivery (when available) must be purchased separately and selected at checkout or may result in added carrier fees/delays.
- Inside delivery, stairs, placement, and assembly are not included. If the carrier driver agrees to additional services at delivery, the carrier may bill you directly.
- An adult (18+) may be required to be present to inspect and sign for delivery.
No Installation Included
Freight delivery does not include installation, assembly, placement, mounting, electrical work, or removal of existing equipment unless explicitly stated on the product page or in writing.
Customer Responsibilities
(Freight & Large Deliveries)
Access, Unloading & Equipment
- You are responsible for ensuring the delivery location is accessible for a freight truck and that you have any required unloading help/equipment.
- Unloading is the customer’s responsibility unless a specific unloading service was purchased and confirmed at the time of purchase.
- Some items may require a forklift/dock or additional labor to unload safely.
- If the carrier cannot complete delivery due to limited access, inability to unload, or missed appointment, the customer is responsible for re-delivery, storage, and/or terminal fees charged by the carrier.
Address & Contact Info
Customers are responsible for providing:
- A correct shipping address, and
- A reachable phone number/email for delivery scheduling
If a shipment is returned to sender or delayed due to incorrect contact/address information, refusal (for non-damage issues), or failure to schedule/receive delivery, the customer is responsible for any carrier fees, storage fees, and re-shipping costs.
Address Changes & Reroutes
Requests to change the shipping address after an order is placed may not be possible once shipped. If rerouting is available, the customer is responsible for carrier reroute/address-correction fees and any delivery delays.
Refused / Undeliverable Shipments
If a shipment is refused for reasons other than documented freight damage, or returned as undeliverable (incorrect address, failure to schedule/receive delivery, etc.), it will be treated as a return. The customer is responsible for any outbound shipping, return freight, storage/terminal fees, and any applicable restocking fees. Restocking fees follow the brand’s return policy. See our Return Policy.
Carrier Terminal Pickup
If delivery is scheduled for carrier-terminal pickup, the pickup date/time counts as delivery for purposes of inspection and reporting timelines.
For terminal pickup, the customer must pick up within the carrier’s holding window. Storage fees may apply after that window. Bring photo ID and inspect for damage at pickup before leaving the terminal.
Delivery Appointments
If the carrier cannot reach you to schedule delivery or a delivery appointment is missed, or delivery is refused for non-damage reasons, the carrier may assess redelivery, storage, or return-to-sender fees, which are the customer’s responsibility.
Local Requirements
Customers are responsible for any building permits, HOA restrictions, or site requirements (gate codes, delivery restrictions, etc.) that affect delivery access.
Freight Delivery Inspection
⚠️ Important: Inspect your freight shipment BEFORE you sign the delivery receipt/Bill of Lading (BOL). If you sign the delivery receipt/BOL without noting damage or missing items, the carrier may treat the shipment as received in good condition and may deny a claim. Always write notes on the BOL and take photos/video before signing.
Before signing, please check:
- The pallet/cartons for crushing, tears, punctures, broken bands, or signs of impact
- That the carton/box count matches the delivery receipt (if multiple boxes)
If you see visible damage or missing items:
- Take photos/video of the pallet/cartons, shipping labels, and damaged areas (before signing).
- Write detailed notes on the delivery receipt/BOL (example: “pallet crushed, carton torn, 1 of 2 cartons missing”) and take a photo of the signed delivery receipt showing your notes.
- If damage is severe, refuse delivery and contact us right away.
If the driver will not allow inspection, note on the delivery receipt/BOL: “Driver refused inspection” and take photos before signing.
Concealed Damage (Freight)
- Report concealed damage within 48 hours of delivery (including weekends and holidays).
- Keep all packaging (box, pallet, foam, straps) for inspection.
- Provide photos/video and a clear description of the issue.
For concealed freight issues, email support@garagerebel.com within 48 hours of delivery.
Damage or Missing Delivery
If your order arrives damaged, or if items are missing, email support@garagerebel.com within 48 hours of delivery (including weekends and holidays). Include your order number and photos/video of the item and packaging. Please keep all original packaging for inspection/claim processing. For freight shipments, also include the signed/annotated delivery receipt/BOL (when applicable) and any carrier paperwork. Claims are reviewed case-by-case and we may require additional documentation from the carrier to process a claim.
Safe Delivery Location
Customers are responsible for providing a secure delivery location. Theft after confirmed delivery (including “porch piracy”) is not considered shipping damage; however, we will assist with carrier investigations when applicable.
Risk of Loss
Once tracking shows “delivered” (or available for pickup), customers are responsible for securing the shipment and reporting any issues within the timelines in this policy. We will assist with carrier claims/investigations when applicable.
Delivered / Not Received (DNF)
If tracking shows “delivered” but you did not receive your package, we may require a carrier investigation and additional documentation (such as a signed affidavit and/or a police report, as applicable) to support the claim. Refunds or replacements are not issued until the carrier investigation is completed.
Claims for packages marked “delivered” must be reported to us within 48 hours of the delivery scan (including weekends/holidays) so we can open a timely carrier investigation. Claims reported after 48 hours of the delivery scan may be denied by the carrier and may not be eligible for refund or replacement.
Carrier investigation timelines vary and may take several business days. We cannot expedite carrier investigations.
Brand / Product-Specific Shipping Rules
Some brands and products have specific shipping rules (commercial-only free shipping, liftgate limitations, forklift requirements, remote-area surcharges, AK/HI quote-only shipping, etc.). When a product page or brand policy states requirements that differ from this general policy, the brand/product policy controls for that item.
California Proposition 65 Notices
Certain products shipped to California may include Proposition 65 warnings shown on the product page and/or on product packaging.
We reserve the right to update this Shipping Policy at any time. Changes apply to new orders placed after the effective date.
Customer Support
For any questions regarding shipping or delivery, please don’t hesitate to reach out to our customer service team. We are here to help you with any issues regarding your order and shipping experience.
- Email: support@garagerebel.com
- Phone: 1-833-427-9090
- Business Hours: Monday – Friday, 9:30 AM – 6:00 PM EST
