Effective Date: March 2025
At Garage Rebel, we strive to provide fast, secure, and affordable shipping for all of our premium garage cabinets, garage storage solutions, and organizational products. Our goal is to offer a seamless delivery experience by partnering with reliable delivery companies to ensure your order arrives on time and in perfect condition.
Shipping Methods & Rates
We use a variety of shipping methods to deliver your order efficiently. Shipping rates are determined based on the size, weight, and delivery location of your order. You will be presented with available shipping options and rates during the checkout process.
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Small Parcel Shipping (less than 150 lbs): For smaller packages, we use carriers such as UPS, FedEx, USPS, and DHL. Shipping fees for small parcel items over $100 will ship for free.
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Freight Shipping (over 150 lbs): Larger items such as custom garage cabinets and oversized products are shipped via freight carriers.
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Free Shipping: Many products on our site qualify for free shipping. If an item qualifies, you will see a free shipping icon on the product page and this will be reflected at checkout.
Delivery Methods
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UPS Ground: Available for smaller orders, typically less than 150 lbs.
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FedEx Ground: Used for smaller items under 150 lbs.
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USPS: For small, lightweight packages.
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Freight Shipping (LTL): Larger, bulkier items over 150 lbs will be shipped via freight. You may be eligible for free curbside delivery, but additional services like Liftgate or Inside Delivery may incur extra charges (if services are available in your location). These services are available at checkout.
- Curbside Delivery: For standard freight deliveries. The carrier will drop off the package curbside, and you will be responsible for offloading.
- Curbside Delivery + Liftgate: Includes a liftgate to help unload your order from the truck.
- Inside Delivery: Full-service delivery where the carrier will move your items inside your home or garage (up to one threshold, like a doorway). An additional surcharge may apply if service is available in your location.
Shipping Restrictions
We currently ship only within the contiguous United States (48 states). Due to the size of our products, we do not offer international shipping at this time. We also do not ship to P.O. boxes or APO/FPO addresses.
Order Processing Time
Orders are typically processed within 1-3 business days. You will receive an email notification with tracking information once your order has been shipped. Please note that some products may have a lead time (time taken to process and prepare the product for shipment), which can vary based on the item and warehouse location. Lead time information is available on each product page.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment with the carrier. For freight orders, you may receive a call from the carrier to schedule a delivery appointment.
Delivery Times
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Small Parcel Shipping: Delivery usually takes between 1-6 business days after your order is shipped. Please note that the product's lead time will apply before shipment.
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Freight Shipping: Delivery typically takes between 3-12 business days after shipment. For residential deliveries, you may be contacted to schedule an appointment. Commercial deliveries are typically made without an appointment.
Do You Offer Free Shipping?
Yes! Many items on our website qualify for free shipping. Look for the Free Shipping icon on eligible product pages. At checkout, you’ll be able to see if your order qualifies for free shipping or if additional shipping charges apply.
Exclusions and Additional Shipping Charges
Some products may incur additional shipping fees due to their size, weight, or shipping method. These additional charges will be clearly listed on the product page and in your shopping cart before checkout. We do not charge hidden fees, and you will always know the total cost of your order before completing your purchase.
Damaged or Lost Shipments
If your order is damaged or lost in transit, please contact us immediately (within 48 hours of receipt of product) at support@garagerebel.com. We will work quickly to resolve the issue, whether by sending a replacement or issuing a refund. Please refer to our Refund & Returns Policy.
Customer Support
For any questions regarding shipping or delivery, please don’t hesitate to reach out to our customer service team at support@garagerebel.com. We are here to help you with any issues regarding your order and shipping experience.
Why Choose Garage Rebel for Your Shipping Needs?
- Fast, Reliable Shipping: We partner with trusted carriers to deliver your orders quickly and safely.
- Free Shipping: Many of our products come with free shipping for added value.
- Flexible Delivery Options: Choose from a range of delivery methods, including curbside and inside delivery services (if available).
- No Hidden Fees: We provide clear shipping charges upfront, so there are no surprises at checkout.
By offering reliable shipping methods, affordable rates, and excellent customer service, Garage Rebel ensures that your purchase of high-quality garage cabinets and storage systems is an exceptional experience from start to finish.
For any inquiries or assistance, please contact us at:
- Email: support@garagerebel.com
- Phone: 1-833-427-9090
- Business Hours: Monday – Friday, 9:30 AM – 6:00 PM EST
