Explorer 5000 Plus

AC Adapter: 3.5 Hours
Car Adapter: NO
UPS: Backuo UPS: <20ms, Online UPS: 0ms
Inverter Topology: Non-Isolated

Can the E5000 Plus be used in parallel with the E2000 Plus, E1000 Plus, or their additional power packs simultaneously?
No, they are distinct products with varying voltage, current, and power specifications, rendering them incompatible for simultaneous parallel use.

Does the E5000 Plus support compatibility and connection with the E2000 Plus and similar models?
The E5000 Plus and E2000 Plus can charge each other by connecting each unit's AC input to the other’s AC output.

Can the E5000 Plus be used in parallel with other Jackery products that support parallel usage? Can products from other brands be used in parallel with Jackery products?
The E5000 Plus supports parallel usage of two E5000Plus units via STS. It does not support parallel usage with other Jackery power station products or with products from other brands.

How would I integrate the E5000 Plus into my existing system? Can the E5000 Plus be connected to our home circuit system and work as UPS?
Yes, E5000 Plus supports connecting to your home circuit system and you can insert it into by TS/Inlet box/STS.If the E5000 Plus is solely connected to home circuits and the Online UPS mode is selected in the APP, it will immediately power on upon detecting a power outage. If the E5000 Plus is connected to the Jackery Smart Transfer Switch, the response time in the event of a power failure will be 20 milliseconds due to the Transfer Switch's capabilities.

Is the E5000 Plus expandable? How to increase the capacity of the E5000 Plus？
The Jackery E5000 Plus is expandable, offering an initial 5kWh. Connecting one 5000 Plus unit with a E5000 Plus Battery Pack provides 10kWh, expandable up to 5 Battery Packs for a total of 30kWh. With two E5000 Plus units and 10 Battery Packs, you can reach a maximum of 60kWh. Please look up the maximum capacity allowed in your jurisdiction prior to ordering.

Is the exterior material fireproof? What is the fire-proof level?
It uses the highest 94V-0 fireproof material required by American UL

Why can't the 5000 Plus charge via AC input?
When connected to the STS, the 120V AC input cannot be used to charge the E5000 Plus.

How long can the 5000 Plus power common household appliances?
The runtime of the Jackery 5000 Plus depends on the power consumption of the appliances being used.
For example, a 170L household refrigerator (15–520W) can run for approximately 8 hours in freezing mode and up to 110 hours in insulation mode. A compact refrigerator (90W) can operate for about 26 hours.

A central air conditioner (2200–3050W) can run for around 2 hours in cooling mode and 1.7 hours in heating mode, while a wall-mounted AC unit (900W) can run for about 4.5 hours.

These figures are based on Jackery lab tests and may vary depending on the actual power draw of the appliances and environmental conditions. The data is for reference only.

Can the 5000 Plus be connected to third-party solar panels, generators, or fuel-powered devices?
Yes, the Jackery 5000 Plus can be connected to third-party solar panels or fuel-powered generators, provided they meet the required input interface and connection standards. For safe and efficient operation, please ensure the voltage, current, and connector type are compatible with the Jackery 5000 Plus. Detailed input specifications can be found in the product’s technical parameters. While third-party access is possible, Jackery recommends using official accessories to ensure optimal performance and maintain warranty coverage.

How many functional modes does the Jackery 5000 Plus have?
The Jackery 5000 Plus features five functional modes to improve user convenience and battery performance:

1. Quiet Charging Mode – This mode reduces charging power and slows down the charging speed to significantly lower noise levels. It can be enabled or disabled in the Jackery App.

2. Battery Saving Mode – When activated, this mode limits the available battery capacity to extend the lifespan of the battery cells. It can also be managed through the Jackery App.

3. Energy Saving Mode – Enabled by default, this mode prevents unnecessary battery drain by automatically turning off all outputs after 12 hours when no device is connected or if the connected load is minimal (AC Output ≤ 25W, USB Output ≤ 2W, Car Output ≤ 2W).

4. UPS Mode- Connect the product to a wall outlet with the AC charging cable, then press the AC output button and power your appliances at the same time . The backup UPS function is enabled by default. In the event of a sudden loss of mains power, the device will automatically power up your appliances with the stored power within 20 ms.
Please note：① The NEMA L14-30R and NEMA 14-50 outputs cannot be used in Bypass mode when the product is connected to a wall outlet with the AC charging cable.② The system settings will return to backup UPS mode once the product restarts in online UPS mode

5. Charging Mode - supports 4 major charging methods: ① Charging via AC Wall Outlet ② Charging via Smart Transfer Switch ③ Charging via Solar Panels ④Charging via Car Charger. Please note: Fully charge the device before its first use.

FAST PROCESSING
Orders placed Monday–Friday typically ship in 2-5 business days (excludes weekends/holidays. Once fulfillment, your order moves to carrier pickup + tracking (and freight scheduling when applicable).

QUICK DELIVERY
Transit Time (after shipment) is typically 3–12 business days (varies by location/carrier).
Shipping method depends on the item:

• Not included: inside delivery, stairs, placement, uncrating, assembly/installation, debris removal.
• Extra fees may apply (when applicable): liftgate, residential delivery, limited access, remote/extended areas, appointment delivery.
• Missed delivery/access issues: redelivery/storage fees may be charged by the carrier.

ORDER TRACKING
You’ll receive tracking via email when shipped (tracking # for parcel / PRO # for freight). Tracking may take 24–72 hours to update after label creation/pickup. After pickup, the carrier controls routing, timing, and scheduling.

Freight: the terminal/carrier typically contacts you to schedule a delivery appointment.

⚠️ DELIVERY INSPECTION (Important)⚠️
Inspect BEFORE accepting delivery.

If anything looks damaged/missing:

• Take photos/video immediately (packaging + labels + product).
• Freight/LTL: write notes on the delivery receipt/BOL BEFORE signing (example: “pallet crushed, box torn, dented frame, possible concealed damage”).
• If damage is major: refuse delivery and contact us right away.

Important: If you sign without noting damage, it may limit or void the ability to file a freight damage claim.

Concealed Damage (Freight): report within 48 hours and keep all packaging. Send photos/video + delivery paperwork to: support@garagerebel.com

Full details: Shipping Policy

As an authorized dealer of Jackery, returns follow their return and warranty guidelines. Returns must be pre-authorized.

RETURN AUTHORIZATION (REQUIRED)

• Email returns@garagerebel.com to request a Return Authorization (RMA/RAN) and instructions.
• Returns shipped without authorization may be refused.

Include in your email:

• Order number
• Item name/model (and SKU/serial if applicable)
• Reason for return
• Photos/video (if applicable)

RETURN WINDOW & CONDITIONS
Returns may be accepted within 30 days of purchase (if approved).

Items must be:

• Uninstalled / unused
• In like-new condition
• In original packaging with all parts, manuals, and accessories
• Serial numbers must match (when applicable)
• Additional fees may apply if an item is opened, incomplete, damaged, or missing packaging.

RETURN SHIPPING & FEES

• Return shipping is the customer’s responsibility unless it's due to a defective product, shipping delay and/or damaged package.For returns due to other reasons (e.g., change of mind, incorrect item ordered), return shipping costs and handling fees will be deducted from the refund.
• Outbound shipping costs may be deducted from the refund (even if “free shipping” was offered).
• A 15% restocking fee may apply for returns not related to defect/warranty (including refused shipments).
• 3% merchant processing fee will be deducted from all refunds to cover non-refundable transaction fees charged by payment processors (e.g., credit card, PayPal). These fees are incurred at the time of purchase and cannot be recovered once the transaction is processed.
• Please allow an additional 7–10 business days for your bank or credit card provider to process the refund.

NOT ELIGIBLE FOR RETURN / CREDIT

• Requests after 30 days
• Used, installed, or improperly packaged items
• Damage due to misuse, incorrect installation, or environmental exposure
• Items missing parts/accessories/manuals or altered/defaced items
• Items without proof of purchase
• Products that have been installed.
• Products that are custom-configured or branded to your specifications are not eligible for return.

CANCELLATIONS

• Orders that have not shipped may be canceled with a 5% cancellation fee (payment processing cost).
• If the order has already been shipped, cancellation is no longer possible, it must follow the return policy.

Returns/RMAs: returns@garagerebel.com
More details: See full details: Return Policy