Hockenheim Insect & Bug Removal

Disclaimer:
Seller makes no warranty, expressed or implied, nor accepts any responsibility for any direct or consequential damages beyond purchase price since seller has no control over user’s handling or effect of use.

Usage Warnings & Material Safety Data Sheet:
Located in FAQ (Product Resource). May be harmful if swallowed. May be harmful in contact with skin. Causes serious eye irritation. Wear protective gloves/eye protection/face protection. Wash thoroughly after handling. IF SWALLOWED: Call a POISON CONTROL CENTER or doctor/physician if you feel unwell. IF IN EYES: Rinse cautiously with water for several minutes. Remove contact lenses, if present and easy to do. Continue rinsing. If eye irritation persists get medical advice/attention.

FAST PROCESSING
Orders placed Monday–Friday typically ship in 2-5 business days (excludes weekends/holidays. Once fulfillment, your order moves to carrier pickup + tracking (and freight scheduling when applicable).

QUICK DELIVERY
Transit Time (after shipment) is typically 3–12 business days (varies by location/carrier).
Shipping method depends on the item:

• Not included: inside delivery, stairs, placement, uncrating, assembly/installation, debris removal.
• Extra fees may apply (when applicable): liftgate, residential delivery, limited access, remote/extended areas, appointment delivery.
• Missed delivery/access issues: redelivery/storage fees may be charged by the carrier.

ORDER TRACKING
You’ll receive tracking via email when shipped (tracking # for parcel / PRO # for freight). Tracking may take 24–72 hours to update after label creation/pickup. After pickup, the carrier controls routing, timing, and scheduling.

Freight: the terminal/carrier typically contacts you to schedule a delivery appointment.

⚠️ DELIVERY INSPECTION (Important)⚠️
Inspect BEFORE accepting delivery.

If anything looks damaged/missing:

• Take photos/video immediately (packaging + labels + product).
• Freight/LTL: write notes on the delivery receipt/BOL BEFORE signing (example: “pallet crushed, box torn, dented frame, possible concealed damage”).
• If damage is major: refuse delivery and contact us right away.

Important: If you sign without noting damage, it may limit or void the ability to file a freight damage claim.

Concealed Damage (Freight): report within 48 hours and keep all packaging. Send photos/video + delivery paperwork to: support@garagerebel.com

Full details: Shipping Policy

As an authorized dealer of Wash & Whips, returns follow their return and warranty guidelines. Returns must be pre-authorized.

RETURN AUTHORIZATION (REQUIRED)

• Email returns@garagerebel.com to request a Return Authorization (RMA/RAN) and instructions.
• Returns shipped without authorization may be refused.

Include in your email:

• Order number
• Item name/model (and SKU/serial if applicable)
• Reason for return
• Photos/video (if applicable)

RETURN WINDOW & CONDITIONS
Returns may be accepted within 30 days of purchase (if approved).

Items must be:

• Uninstalled / unused
• In like-new condition
• In original packaging with all parts, manuals, and accessories
• Serial numbers must match (when applicable)
• Additional fees may apply if an item is opened, incomplete, damaged, or missing packaging.

RETURN SHIPPING & FEES

• Return shipping is the customer’s responsibility unless it's due to a defective product, shipping delay and/or damaged package.For returns due to other reasons (e.g., change of mind, incorrect item ordered), return shipping costs and handling fees will be deducted from the refund.
• Outbound shipping costs may be deducted from the refund (even if “free shipping” was offered).
• 3% merchant processing fee will be deducted from all refunds to cover non-refundable transaction fees charged by payment processors (e.g., credit card, PayPal). These fees are incurred at the time of purchase and cannot be recovered once the transaction is processed.
• Please allow an additional 7–10 business days for your bank or credit card provider to process the refund.

NOT ELIGIBLE FOR RETURN / CREDIT

• Requests after 30 days
• Used, installed, or improperly packaged items
• Damage due to misuse, incorrect installation, or environmental exposure
• Items missing parts/accessories/manuals or altered/defaced items
• Items without proof of purchase
• Products that have been installed.
• Products that are custom-configured or branded to your specifications are not eligible for return.

CANCELLATIONS

• Orders that have not shipped may be canceled with a 5% cancellation fee (payment processing cost).
• If the order has already been shipped, cancellation is no longer possible, it must follow the return policy.

Returns/RMAs: returns@garagerebel.comMore details: See full details: Return Policy

How To Apply:
Just spray it on, let the product work its magic for about 30 seconds and gently rinse off and wipe away with a soft, clean microfiber cloth. Avoid leaving product on the car in direct sunlight.

What is Hockenheim Insect & Bug Remover? Hockenheim Insect & Bug Remover is a powerful formula designed to easily and effectively remove bugs, insects, and other stubborn residues from your vehicle's exterior.

Is it safe to use on all surfaces?
Yes, Hockenheim Insect & Bug Remover is safe to use on all exterior surfaces of your vehicle, including paint, plastic, glass, and chrome.

Does it work on tree sap?
Our Bug Remover is not designed to remove heavy tree sap on vehicles due to its thick consistency, especially if the tree sap has dried on the surface for a long period of time. We recommend testing the area with Hockenheim and using a soft bristle brush.

How does it work?
Hockenheim Insect & Bug Remover is formulated with a powerful blend of surfactants and solvents that break down and dissolve the tough residues left by insects and bugs, making them easy to wipe away.

Do I need to dilute it?
No, Hockenheim Insect & Bug Remover comes ready to use, with no need for dilution.

How do I use Wash&Whips Hockenheim Bug Remover?
Simply spray Hockenheim Insect & Bug Remover onto the affected areas, let it sit for a few seconds to penetrate the residues, then wipe away with a microfiber cloth. For tougher residues, you can use a soft-bristled brush to agitate the surface before wiping.

Can I use Hockenheim on my windshield?
Yes, Hockenheim Insect & Bug Remover is safe to use on your windshield and other glass surfaces.

Will Hockenheim damage my vehicle's paint?
No, Hockenheim Insect & Bug Remover is gentle on your vehicle's paint and will not cause any damage when used as directed. We recommend to not let it dry on any surface and rinse it off with water.

How often should I use it?
It is recommended to use Hockenheim Insect & Bug Remover as needed, such as after a long road trip or when you notice a buildup of insect residue on your vehicle.