Versa Lift Auto-Shutter | Model 32

FAST PROCESSING
Orders placed Monday–Friday typically ship in 2-5 business days (excludes weekends/holidays. Once fulfillment, your order moves to carrier pickup + tracking (and freight scheduling when applicable).

QUICK DELIVERY
Transit Time (after shipment) is typically 3–12 business days (varies by location/carrier).
Shipping method depends on the item:

• Not included: inside delivery, stairs, placement, uncrating, assembly/installation, debris removal.
• Extra fees may apply (when applicable): liftgate, residential delivery, limited access, remote/extended areas, appointment delivery.
• Missed delivery/access issues: redelivery/storage fees may be charged by the carrier.

ORDER TRACKING
You’ll receive tracking via email when shipped (tracking # for parcel / PRO # for freight). Tracking may take 24–72 hours to update after label creation/pickup. After pickup, the carrier controls routing, timing, and scheduling.

Freight: the terminal/carrier typically contacts you to schedule a delivery appointment.

⚠️ DELIVERY INSPECTION (Important)⚠️
Inspect BEFORE accepting delivery.

If anything looks damaged/missing:

• Take photos/video immediately (packaging + labels + product).
• Freight/LTL: write notes on the delivery receipt/BOL BEFORE signing (example: “pallet crushed, box torn, dented frame, possible concealed damage”).
• If damage is major: refuse delivery and contact us right away.

Important: If you sign without noting damage, it may limit or void the ability to file a freight damage claim.

Concealed Damage (Freight): report within 48 hours and keep all packaging. Send photos/video + delivery paperwork to: support@garagerebel.com

Full details: Shipping Policy

As an authorized dealer of Versa Lift, returns follow their return and warranty guidelines. Returns must be pre-authorized.

RETURN AUTHORIZATION (REQUIRED):

• Email returns@garagerebel.com to request a Return Authorization (RMA/RAN) and instructions.
• Returns shipped without authorization may be refused.

Include in your email:

• Order number
• Item name/model (and SKU/serial if applicable)
• Reason for return
• Photos/video (if applicable)

RETURN WINDOW & CONDITIONS:
Returns may be accepted within 30 calendar days of purchase (if approved).

Items must be:

• Uninstalled / unused
• In like-new condition
• In original packaging with all parts, manuals, and accessories
• Serial numbers must match (when applicable)
• Additional fees may apply if an item is opened, incomplete, damaged, or missing packaging.

RETURN SHIPPING & FEES:

• Return shipping is the customer’s responsibility unless it's due to a defective product, and/or damaged. For returns due to other reasons (e.g., change of mind, incorrect item ordered), return shipping costs and handling fees will be deducted from the refund.
• Once the shipping label is received please print and tape the shipping label to the exterior of a shipping carton. Note, make sure no other labels are visible on the shipping carton to avoid delays or additional charges by carrier.
• Outbound shipping costs may be deducted from the refund (even if “free shipping” was offered).
• Return label fees range depending on the weight of the product, and the location from where the return is being sent from. Labels are provided and the fee is deducted from the return amount.
• A 20% restocking fee applies to all returns and the customer is responsible for the return shipping costs (unless it's due to a defective product, and/or damaged).
• A 3% merchant processing fee will be deducted from all refunds to cover non-refundable transaction fees charged by payment processors (e.g., credit card, PayPal). These fees are incurred at the time of purchase and cannot be recovered once the transaction is processed.
• If upon inspection the item is found not to qualify for a refund, the item may be returned to you at your expense, otherwise the items shall be discarded. We will contact you if this is the case.
• Please allow an additional 7–10 business days for your bank or credit card provider to process the refund to the original form of payment.

NOT ELIGIBLE FOR RETURN / CREDIT:

• Requests after 30 days
• Used, installed, or improperly packaged items
• Damage due to misuse, incorrect installation, or environmental exposure
• Items missing parts/accessories/manuals or altered/defaced items
• Items without proof of purchase
• Products that have been installed
• Products that are custom-configured or branded to your specifications are not eligible for return
• Custom, Bargain, Clearance, and AS-IS products

CANCELLATIONS:

• Orders that have not shipped may be canceled with a 3% cancellation fee (merchant processing fee).
• If the order has already been shipped, cancellation is no longer possible, it must follow the return policy.

WRONG, DEFECTIVE OR DAMAGED ITEM:
Please inspect your order promptly upon receipt. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible. 

Please double check to make sure you received the correct item before installation. Installation and/or use of products constitutes acceptance.

Returns/RMAs: returns@garagerebel.com
More details: See full details: Return Policy

What is the Auto-Shutter for Versa Lift™ 32?
The Auto-Shutter is a safety and convenience accessory that automatically closes the upper floor lift opening when the Versa Lift™ 32 platform is lowered, eliminating exposed gaps.

Why should I add the Auto-Shutter to my Versa Lift™ 32?
It enhances safety by preventing trips, falls, or accidental access to the attic opening. It also improves the appearance of your space by concealing the lift opening, giving your attic or living area a clean, finished look.

Where is the Auto-Shutter most useful?
This accessory is highly recommended for installations in living areas, walk-in closets, home offices, or walk-in attics—anywhere the lift opening is visible or frequently accessed.

Is the Auto-Shutter compatible with all Versa Lift™ models?
No. This version of the Auto-Shutter is specifically designed for the Versa Lift™ Model 32. Different models may require their own version.

Does it require special installation?
Installation is straightforward, but it is best handled by a qualified installer or contractor to ensure proper alignment and safe operation.

Can I add the Auto-Shutter later, or must it be ordered with the lift?
The Auto-Shutter can be added as an upgrade accessory after purchasing your Versa Lift™ 32, though many homeowners choose to order it at the same time for convenience.

Does the Auto-Shutter affect the lift’s performance?
No. The Auto-Shutter is designed to work seamlessly with the Versa Lift™ 32, maintaining full functionality, strength, and safety of the lift system.

Where is the Auto-Shutter made?
Like all Versa Lift™ products and accessories, the Auto-Shutter is proudly made in the USA.