Jackery Explorer 2000 v2 Portable Power Station

FAST PROCESSING
Orders placed Monday–Friday typically ship in 2-5 business days (excludes weekends/holidays. Once fulfillment, your order moves to carrier pickup + tracking (and freight scheduling when applicable).

QUICK DELIVERY
Transit Time (after shipment) is typically 3–12 business days (varies by location/carrier).
Shipping method depends on the item:

• Not included: inside delivery, stairs, placement, uncrating, assembly/installation, debris removal.
• Extra fees may apply (when applicable): liftgate, residential delivery, limited access, remote/extended areas, appointment delivery.
• Missed delivery/access issues: redelivery/storage fees may be charged by the carrier.

ORDER TRACKING
You’ll receive tracking via email when shipped (tracking # for parcel / PRO # for freight). Tracking may take 24–72 hours to update after label creation/pickup. After pickup, the carrier controls routing, timing, and scheduling.

Freight: the terminal/carrier typically contacts you to schedule a delivery appointment.

⚠️ DELIVERY INSPECTION (Important)⚠️
Inspect BEFORE accepting delivery.

If anything looks damaged/missing:

• Take photos/video immediately (packaging + labels + product).
• Freight/LTL: write notes on the delivery receipt/BOL BEFORE signing (example: “pallet crushed, box torn, dented frame, possible concealed damage”).
• If damage is major: refuse delivery and contact us right away.

Important: If you sign without noting damage, it may limit or void the ability to file a freight damage claim.

Concealed Damage (Freight): report within 48 hours and keep all packaging. Send photos/video + delivery paperwork to: support@garagerebel.com

Full details: Shipping Policy

As an authorized dealer of Jackery, returns follow their return and warranty guidelines. Returns must be pre-authorized.

RETURN AUTHORIZATION (REQUIRED)

• Email returns@garagerebel.com to request a Return Authorization (RMA/RAN) and instructions.
• Returns shipped without authorization may be refused.

Include in your email:

• Order number
• Item name/model (and SKU/serial if applicable)
• Reason for return
• Photos/video (if applicable)

RETURN WINDOW & CONDITIONS
Returns may be accepted within 30 days of purchase (if approved).

Items must be:

• Uninstalled / unused
• In like-new condition
• In original packaging with all parts, manuals, and accessories
• Serial numbers must match (when applicable)
• Additional fees may apply if an item is opened, incomplete, damaged, or missing packaging.

RETURN SHIPPING & FEES

• Return shipping is the customer’s responsibility unless it's due to a defective product, shipping delay and/or damaged package.For returns due to other reasons (e.g., change of mind, incorrect item ordered), return shipping costs and handling fees will be deducted from the refund.
• Outbound shipping costs may be deducted from the refund (even if “free shipping” was offered).
• A 15% restocking fee may apply for returns not related to defect/warranty (including refused shipments).
• 3% merchant processing fee will be deducted from all refunds to cover non-refundable transaction fees charged by payment processors (e.g., credit card, PayPal). These fees are incurred at the time of purchase and cannot be recovered once the transaction is processed.
• Please allow an additional 7–10 business days for your bank or credit card provider to process the refund.

NOT ELIGIBLE FOR RETURN / CREDIT

• Requests after 30 days
• Used, installed, or improperly packaged items
• Damage due to misuse, incorrect installation, or environmental exposure
• Items missing parts/accessories/manuals or altered/defaced items
• Items without proof of purchase
• Products that have been installed.
• Products that are custom-configured or branded to your specifications are not eligible for return.

CANCELLATIONS

• Orders that have not shipped may be canceled with a 5% cancellation fee (payment processing cost).
• If the order has already been shipped, cancellation is no longer possible, it must follow the return policy.

Returns/RMAs: returns@garagerebel.com
More details: See full details: Return Policy

How to turn on the Energy Saving Mode?
Long press the AC Button and Main Power Button until the Energy Saving Mode icon lights up on the screen

How long is the Warranty of this device?
Jackery provides 3 years standard warranty and 2 years extended warranty. Please note that we only provide our warranty to customers who purchase from the official Jackery website, Jackery-branded third-party platforms, or authorized dealers.

Can I use the Jackery while it's charging?
Yes, you can use Jackery power stations while they're charging! This feature is called pass-through charging. It allows you to power your devices while simultaneously recharging the Jackery unit. This is especially useful during longer power outages or extended outdoor trips

Can I charge the Explorer 2000v2 in my car?
Yes, you can charge the Explorer 2000 v2 using a 12V car charging cable.

Is the Explorer 2000 v2 expandable?
No, the Explorer 2000 v2 is not expandable. If you need an expandable option, consider the Solar Generator 2000 Plus, which offers expandable battery options.

How to Charge the device via AC Wall Outlet?
Connect the AC charging cable to the input port of the power station and plug it into the wall outlet.

How to turn on the Energy Saving Mode?
Long press the AC Button and Main Power Button until the Energy Saving Mode icon lights up on the screen

What is emergency charging mode?
Under this mode, you can rapidly power up the portable power station using the AC charging method. This emergency charge function can be activated or deactivated through the Jackery app. When in emergency charging mode, the circular light indicating the state of charge (SOC) will blink at an increased pace

How long is the Warranty of this device?
Jackery provides 3 years standard warranty and 2 years extended warranty. Please note that we only provide our warranty to customers who purchase from the ocial Jackery website, Jackery-branded third-party platforms, or local authorized dealers.

What is the recommanded temperature of this product?
The recommended charging temperature for the product is between 0°C to 45°C (32°F to 113°F), and the discharging temperature is between -10°C to 45°C (14°F to 113°F). Operating the product outside this temperature range may restrict its charging and discharging capabilities, or even render it unable to charge or discharge.