Greenland 36,000 BTU Dual Zone (2) Mini Split AC with Heat Pump (R454B)

• 24 SEER2 efficiency (tax credit eligible)
• Eco-friendly R454B refrigerant (75% lower GWP)
• Inverter DC technology: up to 35% energy savings
• WiFi, remote, and voice control (Alexa & Google)
• 5-year warranty

FAST PROCESSING
Orders placed Monday–Friday typically ship in 2-5 business days (excludes weekends/holidays. Once fulfillment, your order moves to carrier pickup + tracking (and freight scheduling when applicable).

QUICK DELIVERY
Transit Time (after shipment) is typically 3–12 business days (varies by location/carrier).
Shipping method depends on the item:

• Not included: inside delivery, stairs, placement, uncrating, assembly/installation, debris removal.
• Extra fees may apply (when applicable): liftgate, residential delivery, limited access, remote/extended areas, appointment delivery.
• Missed delivery/access issues: redelivery/storage fees may be charged by the carrier.

ORDER TRACKING
You’ll receive tracking via email when shipped (tracking # for parcel / PRO # for freight). Tracking may take 24–72 hours to update after label creation/pickup. After pickup, the carrier controls routing, timing, and scheduling.

Freight: the terminal/carrier typically contacts you to schedule a delivery appointment.

⚠️ DELIVERY INSPECTION (Important)⚠️
Inspect BEFORE accepting delivery.

If anything looks damaged/missing:

• Take photos/video immediately (packaging + labels + product).
• Freight/LTL: write notes on the delivery receipt/BOL BEFORE signing (example: “pallet crushed, box torn, dented frame, possible concealed damage”).
• If damage is major: refuse delivery and contact us right away.

Important: If you sign without noting damage, it may limit or void the ability to file a freight damage claim.

Concealed Damage (Freight): report within 48 hours and keep all packaging. Send photos/video + delivery paperwork to: support@garagerebel.com

Full details: Shipping Policy

As an authorized dealer of Turbro, returns follow their return and warranty guidelines. Returns must be pre-authorized.

RETURN AUTHORIZATION (REQUIRED)

• Email returns@garagerebel.com to request a Return Authorization (RMA/RAN) and instructions.
• Returns shipped without authorization may be refused.

Include in your email:

• Order number
• Item name/model (and SKU/serial if applicable)
• Reason for return
• Photos/video (if applicable)

RETURN WINDOW & CONDTIONS
Returns may be accepted within 30 days of purchase (if approved).

Items must be:

• Uninstalled / unused
• In like-new condition
• In original packaging with all parts, manuals, and accessories
• Serial numbers must match (when applicable)
• Additional fees may apply if an item is opened, incomplete, damaged, or missing packaging.

RETURN SHIPPING & FEES

• Return shipping is the customer’s responsibility.
• Outbound shipping costs may be deducted from the refund (even if “free shipping” was offered).
• A restocking fee may apply for returns not related to defect/warranty.
• Original shipping fees (if any) are non-refundable.

NOT ELIGIBLE FOR RETURN / CREDIT

• Requests after 30 days
• Used, installed, or improperly packaged items
• Damage due to misuse, incorrect installation, or environmental exposure
• Items missing parts/accessories/manuals or altered/defaced items
• Items without proof of purchase
• Products that have been installed.

CANCELLATIONS

• Orders that have not shipped may be canceled with a 5% cancellation fee (payment processing cost).
• If the order has already been shipped, cancellation is no longer possible, it must follow the return policy.

Returns/RMAs: returns@garagerebel.com
More details: See full details: Return Policy

Why Choose a Multi-Zone Mini-Split System?
Save 30-40% on installation costs by opting for a multi-zone mini-split system. It requires less space, cuts down energy bills, and reduces your carbon footprint. Learn more about how it differs from single-zone units.