[Add-on] Jackery SolarSaga 500 X

Welcome to Garage Rebel. Below are answers to the most common questions about ordering, shipping, returns, warranties, and support. If you don’t see your question here, reach out anytime—we’re happy to help.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Shop Pay, Google Pay, and Venmo. Additional options may appear at checkout depending on your device and location.

Q: Can I modify or cancel my order after placing it?
A: We work fast to get orders moving. If you need to update or cancel an order, contact us as soon as possible with your order number at support@garagerebel.com.
Please note: once an order has been submitted to a warehouse/vendor, is in processing, or has shipped, changes or cancellations may not be possible—especially for freight shipments, special-order items, or brand-direct fulfillment.

Q: Do you offer financing?
A: If financing options are available for your order, they will be shown at checkout. Availability and terms vary by provider.

Shipping & Delivery

Q: How long does shipping take?
A: Delivery time depends on the item and how it ships:

• Small Parcel (UPS/FedEx/USPS): typically 3–12 business days after shipment (varies by location).
• Freight/LTL (pallet delivery): typically 5–15 business days after shipment, plus time for delivery appointment scheduling. Some items have brand-specific lead times listed on the product page.

Q: Do you offer free shipping?
A: We offer free shipping on select products/orders within the contiguous U.S. (48 states). Oversized items, freight shipments, remote areas, or optional delivery services may have additional charges. We do not currently ship internationally.

Q: How does freight delivery work (pallet shipments)?
A: Freight deliveries are typically curbside delivery and often require an appointment. The carrier may call/text to schedule delivery. Please plan for:

• An adult (18+) to be present
• A signature at delivery (when required)
• Moving/uncrating the product into your garage (drivers typically do not bring items inside)

Q: Can the driver bring it inside or assemble it?
A: Inside delivery, placement, stairs, and assembly/installation are not included unless clearly offered and confirmed for your order. If a driver agrees to extra help at delivery, the carrier may bill you directly.

Q: How can I track my order?
A: Once your order ships, you’ll receive tracking information by email. Freight shipments may show fewer tracking scans than small parcel—this is normal. If you need help, contact us and we’ll assist.

Q: What if my order arrives damaged?
A: If there is visible damage at delivery:

1. Take clear photos immediately (packaging + labels + product).
2. Note the damage on the delivery receipt/BOL before signing (example: “Box crushed, corner damage, possible concealed damage”).
3. Email support@garagerebel.com with your order number and photos as soon as possible. Damage reporting timelines can be strict, so please don’t wait. Review our Shipping Policy.

Returns & Exchanges

Q: What is your return policy?
A: Many items may be eligible for return within 30 days, but some brands/products have different windows (including 14 days) or may be final sale (custom, clearance, special-order, etc.). Items must be unused, in original packaging, and returned with proof of purchase. Please review our Return Policy for full details.

Q: Are returns free?
A: Return shipping and/or restocking fees may apply depending on the product, brand, and return reason. If your return is approved, we’ll provide instructions and any applicable fees upfront.

Q: How do I start a return?
A: Email returns@garagerebel.com with your order number and the item(s) you want to return. We’ll confirm eligibility and send next steps.

Product Installation & Warranty

Q: Do products come with a warranty?
A: Yes. Most items are covered by the manufacturer’s warranty (terms vary by brand/product). Warranty details are typically listed on the product page. Garage Rebel does not provide additional warranties beyond the manufacturer’s coverage.

Q: Are your products easy to install?
A: Many products are DIY-friendly and include manuals/instructions. Some larger/heavier items may require two people, specialized tools, or professional installation. If you’re unsure, contact us before ordering.

Customer Support

• General Support: support@garagerebel.com
• Returns/RMAs: returns@garagerebel.com
• Phone: 1-833-427-9090 (Mon–Fri, 9:30 AM – 6:00 PM EST)
• Live Chat: Available on our website during business hours

Still have questions? Contact us—we’re happy to help.