Nature's Generator Standard 1800 / Elite Heavy Duty Cart

Fast Processing

• Processing/Fulfillment: typically 6–12 business days (excluding weekends/holidays and unforeseen vendor/carrier delays).
• Once fulfilled, your order moves to carrier pickup and scheduling.

Quick Delivery

• Transit time (after shipment): typically 3–12 business days, depending on location and carrier routing.
• Freight/LTL delivery: ships palletized and is typically curbside delivery.
• Adult presence/signature: an adult 18+ may be required for delivery and/or signature.

What delivery includes:

• Included: curbside drop-off (end of driveway/curb).
• Not included: inside delivery, stairs, placement, uncrating, assembly/installation.

Extra services & fees:

• Optional accessorials (when available) may add charges: liftgate, residential delivery, and limited/remote access

Missed delivery / access issues:

• If delivery can’t be completed due to access limits, missed appointments, or inability to unload, you may be responsible for redelivery/storage fees charged by the carrier.

Order Tracking

• You’ll receive a tracking PRO # once your order ships.
• Tracking may take 24–72 hours to update after pickup/label creation.
• After the shipment leaves the warehouse, the carrier controls routing, timing, and scheduling.
• When it arrives at the local terminal, the carrier typically contacts you to schedule delivery.

Need help? support@garagerebel.com

⚠️ Delivery Inspection (IMPORTANT)⚠️ 

Inspect BEFORE signing the delivery receipt/BOL.

If you see damage or missing items:

1. Take photos/video immediately (packaging + labels + product).
2. Write damage notes on the receipt BEFORE signing

• Example: “pallet crushed, box torn, dented frame, possible concealed damage.”

1. If damage is major, refuse delivery and contact us immediately.

Important: If you sign without noting damage, it may limit or void the ability to file a freight damage claim.

Concealed damage

• Report within 48 hours of delivery.
• Keep all packaging for inspection.

Send photos/video + delivery paperwork to: returns@garagerebel.com

Full details: Shipping Policy

As an authorized dealer of Nature’s Generator, returns follow their return and warranty guidelines. Returns must be pre-authorized.

RETURN AUTHORIZATION (REQUIRED)

• Email returns@garagerebel.com to request a Return Authorization (RMA/RAN) and instructions.
• Returns shipped without authorization may be refused.

Include in your email:

• Order number
• Item name/model (and SKU/serial if applicable)
• Reason for return
• Photos/video (if applicable)

RETURN WINDOW & CONDITIONS
Returns may be accepted within 30 days of purchase (if approved).

Items must be:

• Uninstalled / unused
• In like-new condition
• In original packaging with all parts, manuals, and accessories
• Serial numbers must match (when applicable)
• Additional fees may apply if an item is opened, incomplete, damaged, or missing packaging.

RETURN SHIPPING & FEES

• Return shipping is the customer’s responsibility unless it's due to a defective product, shipping delay and/or damaged package.For returns due to other reasons (e.g., change of mind, incorrect item ordered), return shipping costs and handling fees will be deducted from the refund.
• Outbound shipping costs may be deducted from the refund (even if “free shipping” was offered).
• A 15% restocking fee may apply for returns not related to defect/warranty (including refused shipments).
• 3% merchant processing fee will be deducted from all refunds to cover non-refundable transaction fees charged by payment processors (e.g., credit card, PayPal). These fees are incurred at the time of purchase and cannot be recovered once the transaction is processed.
• Please allow an additional 7–10 business days for your bank or credit card provider to process the refund.

NOT ELIGIBLE FOR RETURN / CREDIT

• Requests after 30 days
• Used, installed, or improperly packaged items
• Damage due to misuse, incorrect installation, or environmental exposure
• Items missing parts/accessories/manuals or altered/defaced items
• Items without proof of purchase
• Products that have been installed.

CANCELLATIONS

• Orders that have not shipped may be canceled with a 5% cancellation fee (payment processing cost).
• If the order has already been shipped, cancellation is no longer possible, it must follow the return policy.

Returns/RMAs: returns@garagerebel.com
More details: See full details: Return Policy