KATOOL Mini Excavator Crawler Digger Bucket KT-EX20 /Mechanical thumb B&S Gas Engine

Model Year:
2024
Model:
KT-EX20
Make:
KATOOL
Equipment Type:
Mini Excavator
Operating Weight:
Under 3,000 lbs
Materials: Q235 and Q245 steel

Fast Processing

• Processing/Fulfillment: typically 6–12 business days (excluding weekends/holidays and unforeseen vendor/carrier delays).
• Once fulfilled, your order moves to carrier pickup and scheduling.

Quick Delivery

• Transit time (after shipment): typically 3–12 business days, depending on location and carrier routing.
• Freight/LTL delivery: ships palletized and is typically curbside delivery.
• Adult presence/signature: an adult 18+ may be required for delivery and/or signature.

What delivery includes:

• Included: curbside drop-off (end of driveway/curb).
• Not included: inside delivery, stairs, placement, uncrating, assembly/installation.

Extra services & fees:

• Optional accessorials (when available) may add charges: liftgate, residential delivery, and limited/remote access

Missed delivery / access issues:

• If delivery can’t be completed due to access limits, missed appointments, or inability to unload, you may be responsible for redelivery/storage fees charged by the carrier.

More details: https://www.garagerebel.com/pages/shipping-policy

Order Tracking

• You’ll receive a tracking PRO # once your order ships.
• Tracking may take 24–72 hours to update after pickup/label creation.
• After the shipment leaves the warehouse, the carrier controls routing, timing, and scheduling.
• When it arrives at the local terminal, the carrier typically contacts you to schedule delivery.

Need help? support@garagerebel.com

⚠️ Delivery Inspection (IMPORTANT)⚠️ 

Inspect BEFORE signing the delivery receipt/BOL.

If you see damage or missing items:

1. Take photos/video immediately (packaging + labels + product).
2. Write damage notes on the receipt BEFORE signing

• Example: “pallet crushed, box torn, dented frame, possible concealed damage.”

1. If damage is major, refuse delivery and contact us immediately.

Important: If you sign without noting damage, it may limit or void the ability to file a freight damage claim.

Concealed damage

• Report within 48 hours of delivery.
• Keep all packaging for inspection.

Send photos/video + delivery paperwork to: returns@garagerebel.com
Full details: https://www.garagerebel.com/pages/shipping-policy

As an authorized dealer of KATOOL, returns follow KATOOL return and warranty guidelines. Returns must be pre-authorized.

Return Authorization Required (RMA)

• Email returns@garagerebel.com to request a Return Authorization (RMA/RAN) and instructions.
• Returns shipped without authorization may be refused.

Include in your email:

• Order number
• Item name/model (and SKU/serial if applicable)
• Reason for return
• Photos/video (if applicable)

Return Window & Condition

• Returns may be accepted within 30 days of purchase (if approved).
• Items must be:
• Uninstalled / unused
• In like-new condition
• In original packaging with all parts, manuals, and accessories
• Serial numbers must match (when applicable)
• Additional fees may apply if an item is opened, incomplete, damaged, or missing packaging.

Return Shipping & Fees

• Return freight (and any related shipping) is the customer’s responsibility.
• Outbound freight costs may be deducted from the refund (even if “free shipping” was offered).
• A 20% restocking fee may apply for returns not related to defect/warranty.

Not Eligible for Return / Credit

• Requests after 30 days
• Used, installed, or improperly packaged items
• Damage due to misuse, incorrect installation, or environmental exposure
• Consumables / wear items
• Custom/special-order or non-stock items
• Items missing parts/accessories/manuals or altered/defaced items
• Items without proof of purchase

Cancellations

• Orders that have not shipped may be canceled with a 5% cancellation fee (payment processing cost).
• Special-order/non-stock deposits may be non-refundable.
• If an order has shipped, it must follow the return process above.

More details: See our full Return Policy: https://www.garagerebel.com/pages/return-policy
Returns/RMAs: returns@garagerebel.com

Q: How does delivery work for KATOOL equipment (freight vs. parcel)?
A: Most KATOOL equipment ships freight (pallet delivery). Freight deliveries are typically curbside and may require a delivery appointment and an adult (18+) present (signature may be required). Optional services like liftgate, residential and remote/limited access delivery. For full details, see our Shipping Policy

Q: What are the power and/or air requirements for this machine?
A: Requirements vary by model (for example: 110V vs 220V, amps, plug type, and/or air compressor PSI/CFM). Always confirm the exact specs in the Specifications section on this product page before ordering. 

Q: Does this arrive assembled? Is installation included?
A: Most units arrive palletized and may require assembly and proper installation. Installation is not included unless the listing specifically states it. For heavier equipment, we recommend professional installation and ensuring you have the right power/space/anchoring requirements before delivery.

Q: What if my order arrives damaged?
A: Please inspect the shipment BEFORE signing the delivery receipt/BOL. If you see damage, take photos, note it clearly on the paperwork, and contact us immediately. Signing without damage notes can limit claim approval. Full steps and timelines are in our Shipping Policy

Q: Can I cancel or change my order after purchasing?
A: We move orders fast and many items are processed brand-direct. If you need changes, contact us ASAP (within 24 hours of placing the order). Once an order is in processing or shipped, changes/cancellations may not be possible and fees may apply. See our Terms of Sale

Q: Are returns accepted on KATOOL equipment?
A: Returns require pre-authorization and must be unused/uninstalled, in original packaging with all parts/accessories. Return freight and restocking fees may apply depending on the item and reason. Some items may be non-returnable (special order, used/installed, etc.). Full details: Return Policy