Q: How does delivery work for KATOOL equipment (freight vs. parcel)?
A: Most KATOOL equipment ships freight (pallet delivery). Freight deliveries are typically curbside and may require a delivery appointment and an adult (18+) present (signature may be required). Optional services like liftgate, residential and remote/limited access delivery. For full details, see our Shipping Policy
Q: What are the power and/or air requirements for this machine?
A: Requirements vary by model (for example: 110V vs 220V, amps, plug type, and/or air compressor PSI/CFM). Always confirm the exact specs in the Specifications section on this product page before ordering.
Q: Does this arrive assembled? Is installation included?
A: Most units arrive palletized and may require assembly and proper installation. Installation is not included unless the listing specifically states it. For heavier equipment, we recommend professional installation and ensuring you have the right power/space/anchoring requirements before delivery.
Q: What if my order arrives damaged?
A: Please inspect the shipment BEFORE signing the delivery receipt/BOL. If you see damage, take photos, note it clearly on the paperwork, and contact us immediately. Signing without damage notes can limit claim approval. Full steps and timelines are in our Shipping Policy
Q: Can I cancel or change my order after purchasing?
A: We move orders fast and many items are processed brand-direct. If you need changes, contact us ASAP (within 24 hours of placing the order). Once an order is in processing or shipped, changes/cancellations may not be possible and fees may apply. See our Terms of Sale
Q: Are returns accepted on KATOOL equipment?
A: Returns require pre-authorization and must be unused/uninstalled, in original packaging with all parts/accessories. Return freight and restocking fees may apply depending on the item and reason. Some items may be non-returnable (special order, used/installed, etc.). Full details: Return Policy