Versa Lift - Extra Wireless Remote Control

FAST PROCESSING
Orders placed Monday–Friday typically ship in 2-5 business days (excludes weekends/holidays. Once fulfillment, your order moves to carrier pickup + tracking (and freight scheduling when applicable).

QUICK DELIVERY
Transit Time (after shipment) is typically 3–12 business days (varies by location/carrier).
Shipping method depends on the item:

• Not included: inside delivery, stairs, placement, uncrating, assembly/installation, debris removal.
• Extra fees may apply (when applicable): liftgate, residential delivery, limited access, remote/extended areas, appointment delivery.
• Missed delivery/access issues: redelivery/storage fees may be charged by the carrier.

ORDER TRACKING
You’ll receive tracking via email when shipped (tracking # for parcel / PRO # for freight). Tracking may take 24–72 hours to update after label creation/pickup. After pickup, the carrier controls routing, timing, and scheduling.

Freight: the terminal/carrier typically contacts you to schedule a delivery appointment.

⚠️ DELIVERY INSPECTION (Important)⚠️
Inspect BEFORE accepting delivery.

If anything looks damaged/missing:

• Take photos/video immediately (packaging + labels + product).
• Freight/LTL: write notes on the delivery receipt/BOL BEFORE signing (example: “pallet crushed, box torn, dented frame, possible concealed damage”).
• If damage is major: refuse delivery and contact us right away.

Important: If you sign without noting damage, it may limit or void the ability to file a freight damage claim.

Concealed Damage (Freight): report within 48 hours and keep all packaging. Send photos/video + delivery paperwork to: support@garagerebel.com

Full details: Shipping Policy

As an authorized dealer of VersaLift, returns follow their return and warranty guidelines. Returns must be pre-authorized.

RETURN AUTHORIZATION (REQUIRED)

• Email returns@garagerebel.com to request a Return Authorization (RMA/RAN) and instructions.
• Returns shipped without authorization may be refused.

Include in your email:

• Order number
• Item name/model (and SKU/serial if applicable)
• Reason for return
• Photos/video (if applicable)

RETURN WINDOW & CONDTIONS
Returns may be accepted within 30 days of purchase (if approved).

Items must be:

• Uninstalled / unused
• In like-new condition
• In original packaging with all parts, manuals, and accessories
• Serial numbers must match (when applicable)
• Additional fees may apply if an item is opened, incomplete, damaged, or missing packaging.

RETURN SHIPPING & FEES

• Return shipping is the customer’s responsibility.
• Outbound shipping costs may be deducted from the refund (even if “free shipping” was offered).
• A 20% restocking fee may apply for returns not related to defect/warranty (including refused shipments).
• Original shipping fees (if any) are non-refundable.
• Your refund, less the restocking fee and return shipping, will be issued within three business days of our receipt of the return.
• Shipping Costs: You’re responsible for both outbound and return shipping. Typical estimates:
• Model 24: ~$375–$425 each way
• Model 32: ~$450–$500 each way

NOT ELIGIBLE FOR RETURN / CREDIT

• Requests after 60 days
• Opened boxes are not accepted.
• Used, installed, or improperly packaged items
• Damage due to misuse, incorrect installation, or environmental exposure
• Items missing parts/accessories/manuals or altered/defaced items
• Items without proof of purchase
• Products that have been installed.

CANCELLATIONS

• Orders that have not shipped may be canceled with a 5% cancellation fee (payment processing cost).
• If the order has already been shipped, cancellation is no longer possible, it must follow the return policy.

Returns/RMAs: returns@garagerebel.com
More details: See full details: Return Policy

What is the Versa Lift™ Extra Wireless Remote used for?
It serves as a replacement remote or a second controller for operating Versa Lift™ attic lift systems that use wireless controls.

Which Versa Lift™ models are compatible with this remote?
The extra wireless remote is compatible with:

• Model 24W, WH, WHX
• Model 32W, WH, WHX

Can I use more than one wireless remote at the same time?
No. The system only allows one wireless remote to operate the lift at a time. If you have multiple remotes, one must be turned off for the other to function.

Does the remote need to be programmed before use?
Yes. The wireless remote must be synchronized with your Versa Lift™ system before its first use. Detailed synchronization instructions are included with the remote.

Is this remote included with the Versa Lift™ system?
No. Each Versa Lift™ wireless model comes with one remote. The Extra Wireless Remote is sold separately as an add-on or replacement.

What happens if I lose my original wireless remote?
You can purchase this Extra Wireless Remote as a replacement. Once synchronized, it will work just like the original.

How reliable is the wireless connection?
The remote is designed for dependable, interference-free communication with your Versa Lift™, ensuring smooth and safe operation.

Does the remote require batteries?
Yes. The Extra Wireless Remote is battery-powered (specific battery requirements are included in the product manual).

Where is the Versa Lift™ Extra Wireless Remote made?
Like all Versa Lift™ accessories, the wireless remote is proudly made in the USA.