AirSupply MS12 Portable Mist Fan, 11L Tank & Up to 50H Runtime

Model: MS12
Power Supply: 100-240V, 50/60Hz
Input Rating: 24V DC, 1.2A
Lithium-ion Battery: 3,200mAh x 6 cells
Charging Time: 2.5-3.5 Hours
Max Airflow: 1,500 CFM
Max Speed: 1,600 RPM
Water Tank: 2.9Gal / 11L
Net Weight: 15.4lbs
Battery Details: Full charge in 2.5–3.5 hours

• Fan-only: runs up to 50 hours
• Mist-only: runs up to 10 hours
• Fan + Mist: runs up to 9 hours

Do I need to buy a battery pack myself?
Our package includes a rechargeable battery pack along with a power supply charger. Recommended to buy an extra battery packs for backup.

Does this fan only operate on battery power, or can it also be connected to an electrical outlet?
This fan can also be powered by electricity. But we do not recommend using the misting function when plugged in for safety reasons. Please refer to the user manual for detailed instructions.

Is this fan resistant to water?
Yes, this fan boasts IPX4 water resistance. Please ensure that the power supply jack waterproof cover, battery cover, and USB waterproof silicone cover are completely closed to prevent water from contacting the battery or entering the battery port.

How can I adjust the spray if it is not a mist?
First check if the misting nozzles are loose. If not, please unscrew the nozzles and disassemble them to see if there are any missing parts. You can see all the parts of the nozzles in the user manual.

FAST PROCESSING
Orders placed Monday–Friday typically ship in 2-5 business days (excludes weekends/holidays. Once fulfillment, your order moves to carrier pickup + tracking (and freight scheduling when applicable).

QUICK DELIVERY
Transit Time (after shipment) is typically 3–12 business days (varies by location/carrier).
Shipping method depends on the item:

• Not included: inside delivery, stairs, placement, uncrating, assembly/installation, debris removal.
• Extra fees may apply (when applicable): liftgate, residential delivery, limited access, remote/extended areas, appointment delivery.
• Missed delivery/access issues: redelivery/storage fees may be charged by the carrier.

ORDER TRACKING
You’ll receive tracking via email when shipped (tracking # for parcel / PRO # for freight). Tracking may take 24–72 hours to update after label creation/pickup. After pickup, the carrier controls routing, timing, and scheduling.

Freight: the terminal/carrier typically contacts you to schedule a delivery appointment.

⚠️ DELIVERY INSPECTION (Important)⚠️
Inspect BEFORE accepting delivery.

If anything looks damaged/missing:

• Take photos/video immediately (packaging + labels + product).
• Freight/LTL: write notes on the delivery receipt/BOL BEFORE signing (example: “pallet crushed, box torn, dented frame, possible concealed damage”).
• If damage is major: refuse delivery and contact us right away.

Important: If you sign without noting damage, it may limit or void the ability to file a freight damage claim.

Concealed Damage (Freight): report within 48 hours and keep all packaging. Send photos/video + delivery paperwork to: support@garagerebel.com

Full details: Shipping Policy

As an authorized dealer of Turbro, returns follow their return and warranty guidelines. Returns must be pre-authorized.

RETURN AUTHORIZATION (REQUIRED)

• Email returns@garagerebel.com to request a Return Authorization (RMA/RAN) and instructions.
• Returns shipped without authorization may be refused.

Include in your email:

• Order number
• Item name/model (and SKU/serial if applicable)
• Reason for return
• Photos/video (if applicable)

RETURN WINDOW & CONDTIONS
Returns may be accepted within 30 days of purchase (if approved).

Items must be:

• Uninstalled / unused
• In like-new condition
• In original packaging with all parts, manuals, and accessories
• Serial numbers must match (when applicable)
• Additional fees may apply if an item is opened, incomplete, damaged, or missing packaging.

RETURN SHIPPING & FEES

• Return shipping is the customer’s responsibility.
• Outbound shipping costs may be deducted from the refund (even if “free shipping” was offered).
• A restocking fee may apply for returns not related to defect/warranty.
• Original shipping fees (if any) are non-refundable.

NOT ELIGIBLE FOR RETURN / CREDIT

• Requests after 30 days
• Used, installed, or improperly packaged items
• Damage due to misuse, incorrect installation, or environmental exposure
• Items missing parts/accessories/manuals or altered/defaced items
• Items without proof of purchase
• Products that have been installed.

CANCELLATIONS

• Orders that have not shipped may be canceled with a 5% cancellation fee (payment processing cost).
• If the order has already been shipped, cancellation is no longer possible, it must follow the return policy.

Returns/RMAs: returns@garagerebel.com
More details: See full details: Return Policy